This Privacy Policy explains how Zero Season collects, uses, stores, and protects your personal information when you interact with us as a customer, potential customer, or website visitor.

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Please read the following carefully to understand how we handle your information.

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WHO ARE WE?

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Zero Season is a premium cheerleading and dance apparel brand specialising in bespoke teamwear, training apparel, and lifestyle pieces.

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Throughout this Privacy Policy, when we refer to “Zero Season”, “we”, “us”, or “our”, we are referring to the business responsible for processing your personal information as the data controller.

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Zero Season is responsible for your personal data.

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For any questions regarding this Privacy Policy or your personal data, you can contact us at: hello@zeroseason.co.uk

 

 

INFORMATION WE COLLECT

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By “information”, we mean personal information that identifies you or can be used to identify you.

 

This may include:

 

Identity & Contact Information:

• First and last name

• Email address

• Telephone number

• Billing and delivery addresses

• Social media usernames

• Any information submitted through contact forms, emails, social media messages, or enquiries

 

Transaction Information:

• Details about orders and payments

• Products or services purchased from us

• Order history and related communications

 

Contact History:

• Records of conversations or correspondence with us by email, social media, website forms, or other communication methods

 

Social Information:

• Information collected if you interact with or connect your social media accounts with us

 

 

HOW WE COLLECT YOUR INFORMATION

 

We collect information when you:

• Submit an enquiry through our website

• Place an order with us

• Contact us by email, phone, or social media

• Subscribe to updates or marketing communications

• Interact with us online or through social media platforms

 

 

HOW WE USE YOUR INFORMATION

 

We use your information to:

• Respond to enquiries and customer service requests

• Process and deliver orders

• Manage payments and transactions

• Provide updates regarding your order

• Improve our products, services, and customer experience

• Send marketing communications where consent has been provided

• Prevent fraud or misuse of our services

 

 

LEGAL BASIS FOR PROCESSING

 

We process your information where necessary:

• To fulfil a contract or order placed with us

• To respond to enquiries prior to entering into a contract

• To comply with legal obligations

• For legitimate business interests such as improving our services, customer experience, marketing, and fraud prevention

• Where consent has been provided

 

 

SHARING YOUR INFORMATION

 

We do not sell, rent, or distribute your personal information to third parties.

 

We may share your information with trusted third-party providers where necessary to operate our business and provide services to you, including:

• Delivery and courier providers

• Payment processing providers

• Website and email service providers

• Marketing and analytics platforms

• Professional advisers or legal authorities where required by law

 

We may also share information where required to comply with legal obligations or protect our rights.

 

 

YOUR RIGHTS

 

You have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Withdraw consent for marketing communications

• Restrict or object to certain processing activities

• Request transfer of your information in certain circumstances

 

Requests regarding your personal information should be made in writing to: hello@zeroseason.co.uk

 

We aim to respond to all legitimate requests within one month.

 

 

DATA SECURITY

 

We take appropriate physical, electronic, and organisational measures to protect your information and prevent unauthorised access, disclosure, or misuse.

 

Any payment information is processed securely through trusted third-party payment providers.

 

 

HOW LONG WE KEEP YOUR INFORMATION

 

We will only keep your information for as long as necessary to:

• Provide products and services to you

• Meet legal, accounting, or regulatory obligations

• Resolve disputes

• Prevent fraud or misuse

• Enforce our terms and policies

 

 

MARKETING COMMUNICATIONS

 

Where you have opted in, we may send you updates about products, launches, offers, or brand news.

 

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

 

 

THIRD-PARTY LINKS

 

Our website or social media platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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CHANGES TO THIS POLICY

 

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

 

Any updates will be published on this page.

 

 

CONTACT US

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If you have any questions regarding this Privacy Policy or how we use your information, please contact: hello@zeroseason.co.uk

 

If you are based in the UK and are unhappy with how we handle your information, you also have the right to complain to the Information Commissioner’s Office (ICO).

 

Last updated: 2026