DELIVERY

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Our typical turnaround time from final design approval and payment is approximately 10–15 working days. Larger or more complex orders may require additional production time.

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Estimated delivery timeframes will be confirmed throughout the ordering process, and we will always aim to keep you updated on the progress of your order. Once dispatched, tracking information will be provided for all deliveries.

 

Please note that turnaround times begin only once:

• Final artwork/designs have been approved

• Sizes and quantities have been confirmed

• Payment has been received in full

 

Zero Season cannot be held responsible for delays caused by courier services, customs clearance, incorrect shipping information provided by the customer, or delays in approval responses during the design process.

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DESIGN APPROVALS AND PRODUCTION

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All custom apparel is made to order and produced specifically for your programme based on the final approved mock-ups and information provided by the customer.

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Customers are fully responsible for carefully reviewing and approving:

• Design layouts

• Colours

• Spelling and wording

• Logos and graphics

• Sizing

• Garment selections

• Quantities

• Athlete names and numbers

 

Once final approval has been given and production has started, no further changes can be made to the order.

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By approving your final mock-up/design, you confirm that all details are correct and accepted for production. Zero Season cannot accept responsibility for errors, omissions, or sizing issues once approval has been provided.

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PRINTING AND COLOUR DISCLAIMER

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Please note that colours shown on digital mock-ups may vary slightly from the final printed product due to differences in screen settings, fabric materials, printing methods, and lighting conditions.

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While we always aim to match colours as closely as possible, exact colour matching cannot be guaranteed. If specific colours are required, customers should provide Pantone references or HEX codes during the design process.

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Please also be aware that printed garments may naturally fade slightly over time through washing, general wear, stretching, exposure to sunlight, and regular athletic use. This is considered normal wear and tear and does not qualify as a manufacturing fault.

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Minor variations in print placement, sizing, stitching, or colour consistency between garments may occur and are considered acceptable within industry manufacturing tolerances.

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RETURNS AND EXCHANGES

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Due to the custom-made nature of our products, all bespoke and personalised items are non-refundable and non-returnable unless the item is proven to be faulty or damaged upon delivery.

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We do not accept returns or offer refunds for:

• Incorrect sizes selected by the customer

• Approved design errors

• Colour variations between mock-ups and final products

• General wear and tear

• Damage caused during use or washing

• Change of mind

 

Customers must inspect all items immediately upon delivery and notify us in writing within 24 hours of receiving the order if there are any faults, damages, or discrepancies.

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Any issues reported outside of this timeframe may not be eligible for review or replacement.

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Where a manufacturing fault is confirmed, Zero Season will review the issue and, at our discretion, offer a replacement, repair, credit, or refund where appropriate.

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REFUNDS

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If a refund is approved, customers will be notified by email once the returned item(s) have been received and inspected by our team.

 

Approved refunds will be processed back to the original payment method. Please allow up to 5 working days for processing, although additional time may be required depending on your bank or payment provider.

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Shipping costs are non-refundable unless the return is due to a confirmed manufacturing fault or an error made by Zero Season.